Enterprise Application
Trade Credit Insurance
Rebuilding of TCI business for a global insurance provider – from business analysis to a modern UI
RESULTS
60% INCREASE
in business process automation
5X SPEED
of claims processing
70% INCREASE
in data accuracy
CLIENT
CASE STUDY
Introduction
As a world leader in the insurance industry, Swiss Trade Credit Insurance line of business is focused on providing insurance for business trades all across the world. Client builds long term relationships with its clients, sometimes even longer than 30 years. That is why from client’s side it is of critical importance that the technology does not get in the way of the client relationships.
Problem
With an increased acquisition of customers over the years, client was left with the challenge of processing an increased number of insurance claims respectfully. That coupled with a disconnected legacy set of tools and technology available to the client’s team prompted for a novel software solution. As is often the case for large enterprises, there was no readily available platform that would satisfy the bespoke business processes of the client’s world.
Solution
After an extensive business and infrastructure analysis the proposed solution was to build a new internal browser based platform. The platform would integrate existing data and systems under a single user interface as well as redesign and simplify all of the business processes. The internal mainframe, finance, security, document repository, workflow and data from the customer portal were brought under a single UI accessible to authorized personnel and the business processes were simplified. As a result of this multi-year project the client’s team is now able to completely focus on the client relationships and the efficient and accurate claims and recovery processing, instead of spending valuable time in dealing with the deficiencies of legacy and disconnected technology and data. This globally ready platform is already in production, saving internal resources and preserving the much valuable long term client relationships in the critical world of TCI claims and recovery.
NOTABLE OUTCOMES
- Modern and powerful browser UI connecting 6 different enterprise systems
- 60% increase in business process automation
- 70% increase in data accuracy
- 5x speed of claims processing
- 10’000 communication letter templates simplified to less than 50
- Interface to the existing IBM Mainframe (HOST)
- A new company wide Printing Service with an interface
- Internationalized solution
